Freedom Bank considers the security of your financial information a top priority. We take numerous measures to ensure a safe and reliable online experience.
The first level of security is Enhanced Multi-Factor Authentication. We authenticate customers by issuing challenges that only the true customer should be able to pass. Freedom Bank will never ask you to disclose your password.
The second level of security is firewall protection. All Freedom Bank systems are protected with firewalls that limit access to only those customers providing the proper user I.D.’s and passwords.
The third level of security is 128-bit key SSL encryption. Before data is exchanged between the customer and the bank, it is encoded or scrambled with 128-bit key SSL encryption.
Consumer Online Banking Security Tips
- We will never ask you for your confidential account access information. If you receive a suspicious email or phone call, do not respond and contact us immediately at 727-820-8600 or email@example.com.
- Keep your password protected. Do not use your Social Security number as a username or password. Change your username and passwords regularly and use a combination of letters, numbers and special characters. Never keep login information written down or near your computer.
- Don’t share your answers to security questions. Avoid sharing personal information on social media sites. Details such as mother’s maiden name, birthday, and names of children or pets are common answers to security questions. Carefully review privacy options for any of the social networks you use to ensure there is no disclosure of private information.
- Watch out for questionable emails and text messages. Don’t open attachments, click on links, or respond to emails from unknown senders. If you’re looking to download a program, double check that it is from a legitimate source.
- Use secure and trusted websites. Use secure websites for transactions and shopping. Shop with merchants you trust. Make sure online purchases are secured with encryption to protect your account. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window or “https://...” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption.
- Use caution when conducting online banking on shared computers. Any actions that require entering financial or personal credentials should be done from a safe and secure computer. Set up security alerts so if information is changed you will receive and email that a password or other information has changed. If you did not change the information, contact the bank to investigate.
- Keep your computer operating system, programs, browser version, software, patches and plug-ins current. Having up-to-date anti-virus software and firewalls is critical for protecting your computer. Configure your devices to prevent unauthorized users from remotely accessing your devices or home network.
- Use Online Banking to monitor and balance your account regularly. Log off at the end of each online banking session. Do not use the back button to exit the site.
- Check your credit report regularly for suspicious activity. You can pull a free report at http://www.annualcreditreport.com/.
Business Online Banking Security Tips
- We will never ask you for your confidential account access information. If you receive a suspicious email or phone call, do not respond and contact us immediately at 727.820.8600 or firstname.lastname@example.org.
- Don’t give out login information. Never share account information with employees or customers, such as user IDs and passwords.
- Use Dual Control. Use dual control for wire transfers, ACH transactions and self-administration services. Dual control, an industry best practice, requires a second level of approval to release online payment transactions and make self-administration user changes. Drafting and Approving transactions should be completed on separate machines as a safety measure.
- Notify Freedom Bank of administrative or employee changes that may affect your business’ accounts. If an authorized signatory or approver leaves the company, the bank should be notified immediately. The former employee must be removed from all authorizations. Make sure bank signature cards, funds transfer agreements, access codes and other authorizations are current by conducting an annual audit. Set up security alerts so if information is changed you will receive and email that a password or other information has changed. If you did not change the information, contact the bank to investigate.
- Monitor your online accounts for suspicious activity. Contact Freedom Bank immediately if anything is out of the ordinary.
- Make sure everything is up-to-date. Check that your company’s operating system, firewalls, servers and client applications are updated with all vendor-recommended patches. Antivirus and antispyware software should be installed and updated regularly.
- Use secure and trusted websites, especially for transactions. There are signs to identify if a site is secure. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window or “https://...” in the address bar of the website. The “s” indicates “secured” and means the web page uses encryption. Block access to web addresses not necessary for your employees’ business use.
- Educate your employees about online fraud. Stress to them that they should never give out online banking information, including passwords or PINs.
Mobile Banking Security Tips
- Notify Freedom Bank immediately if you receive an alert about activity that you did not initiate. It is possible that access to your account has been compromised and an immediate response may be necessary.
- Install mobile security software from a legitimate vendor to provide mobile device protection. Update the application as soon as the updates are available to reduce your mobile device’s security vulnerabilities.
- Make sure the app you use for financial transactions is genuine and authorized. Only download banking applications from reputable sources. Log out before closing apps to reduce the risk of others accessing information from your device.
- Lock your mobile device with a PIN to prevent unsophisticated takeover of your bank account.
- Be wary of emails and text messages with links or attachments. Never open attachments or click on links from suspicious or unknown senders. Don’t store financial information on your mobile device. Avoid saving any passwords or sensitive information on your mobile device, where it could be discovered if stolen.
- Contact the bank if your mobile device is lost or stolen, or if you change your number. You need to make sure the bank has the most up-to-date information for your records.
- Do not allow a vendor to “jail break” your mobile device. Jailbreaking is the process of removing the limitations put in place by a device’s manufacturer. It can eliminate or diminish inherent mobile device security features.
- Use caution when tapping into public Wi-Fi networks. Most Wi-Fi networks do not encrypt information and are not secure. Use caution when conducting any secure financial transactions via an unsecured Wi-Fi connection.
- Be careful in the disposal of your mobile device to insure that information about you, your contacts or your banking security access is not on the mobile device.
Additionally, the federal government provides significant protection. The same laws protecting you from fraudulent credit card usage also protects you from unauthorized online banking activity.