Freedom Bank Security Policy

Freedom Bank considers the security of your financial information a top priority. We take numerous measures to ensure a safe and reliable online experience.

The first level of security is Enhanced Multi-Factor Authentication. We authenticate customers by issuing challenges that only the true customer should be able to pass. Freedom Bank will never ask you to disclose your password.

The second level of security is firewall protection. All Freedom Bank systems are protected with firewalls that limit access to only those customers providing the proper user I.D.’s and passwords.

The third level of security is 128-bit key SSL encryption. Before data is exchanged between the customer and the bank, it is encoded or scrambled with 128-bit key SSL encryption.

Electronic Banking Best Security Practices

  • We will never ask you for your confidential account access information. If you receive a suspicious email, text or phone call, do not respond and contact us immediately at 727-820-8600 or contactus@freedombank.com.
  • Keep your password protected. Do not use your Social Security number as a username or password. Change your username and passwords regularly and use a combination of letters, numbers and special characters. Never keep login information written down or near your computer and be careful who you allow to use your devices.
  • Do not share your answers to security questions. Avoid sharing personal information on social media sites. Details such as mother’s maiden name, birthday, and names of children or pets are common answers to security questions. Carefully review privacy options for any of the social networks you use to ensure there is no disclosure of private information.
  • Secure all your devices with a PIN or password to prevent unauthorized access. Don’t store financial information on mobile devices. Avoid saving any passwords or sensitive information where it could be discovered if stolen.
  • Watch out for questionable emails and text messages. Don’t open attachments, click on links, or respond to emails from unknown senders. If you’re looking to download a program, double check that it is from a legitimate source.
  • Use secure and trusted websites. Make sure the app and websites you use for financial transactions and shopping are genuine and authorized. Make sure online transaction are secured with encryption to protect your account. Look for a lock symbol in the browser’s address bar and make sure the website address begins with “https://...”. The “s” indicates “secured” and means the web page uses encryption.
  • Be wary when using public Wi-Fi networks. Public Wi-Fi networks may leave your internet traffic vulnerable. Use caution when conducting any secure financial transactions via an unsecured Wi-Fi connection.
  • Use caution when conducting online banking on shared device. Any actions that require entering financial or personal credentials should be done from a safe and secure device.
  • Set up security alerts and notify Freedom Bank immediately if you receive an alert about activity that you did not initiate. It is possible that access to your account has been compromised and an immediate response may be necessary.
  • Keep your device up to date and secure. Update the operating system, programs, browser version, software, patches, plug-ins and security software as soon as the updates are available. Having up-to-date anti-virus software and firewalls is critical for protecting your devices. Configure your devices to prevent unauthorized users from remotely accessing your devices or home network.
  • Use online banking to monitor and balance your account regularly. Log off at the end of each online banking session. Do not use the back button to exit the site.
  • Contact the bank if your device is lost or stolen, or if you change your number. You need to make sure the bank has the most up-to-date information for your records.
  • Do not allow a vendor to "jail break" your mobile device. Jailbreaking is the process of removing the limitations put in place by a device’s manufacturer. It can eliminate or diminish inherent mobile device security features.
  • Be careful in the disposal of your devices to insure that information about you, your contacts or your banking security access is not on the device.
  • Check your credit report regularly for suspicious activity. You can pull a free report at https://www.annualcreditreport.com/.

Electronic Banking Best Security Practices
Extra Considerations for Businesses

  • Don’t give out login information. Never share account information with employees or customers, such as user IDs and passwords.
  • Use Dual Control. Use dual control for wire transfers, ACH transactions and self-administration services. Dual control, an industry best practice, requires a second level of approval to release online payment transactions and make self-administration user changes. Drafting and approving transactions should be completed on separate machines as a safety measure.
  • Notify Freedom Bank of administrative or employee changes that may affect your business' accounts. If an authorized signatory or approver leaves the company, the bank should be notified immediately. The former employee must be removed from all authorizations. Make sure bank signature cards, funds transfer agreements, access codes and other authorizations are current by conducting an annual audit.
  • Make sure everything is up-to-date. Check that your company’s operating system, firewalls, servers and client applications are updated with all vendor-recommended patches. Antivirus and antispyware software should be installed and updated regularly.
  • Educate your employees about online fraud. Stress to them that they should never share online banking information, including passwords or PINs.